>NULL: December 2014

Thursday 11 December 2014

Adobe Reader has stopped working - The exception unknown software exception (0x06d007e) occured in the application at location ox7c812afb

After upgrading Adobe Reader XI on a 2012 R2 RDS session host, Reader crashes with the following error.

"The exception unknown software exception (0x06d007e) occured in the application at location
ox7c812afb"


The solution is to disable Protected Mode in Reader, but as the app crashes you need to do this via the registry, create the following key.

Using Regedit browse to HKLM\Software\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown

Create a 32bit DWORD, Name: bProtectedMode Data: 0