I found that KB2685811 will not install on some PCs due to problems with WMI, following these steps will repair WMI and allow the update to install.
You may follow these steps and check if the issue persists.
a. Click Start -> Type CMD -> Right click on CMD from the result -> Click Run as Administrator
b. Run the following command one at a time and press enter to execute
• cd /d %windir%\system32\wbem
• for %i in (*.dll) do regsvr32 -s %i
• for %i in (*.exe) do %i /regserver
c. Close all windows and reboot the computer and now try opening the system information
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